When I was making a video or audio call with my friends and families using WhatsApp on my PC, they had no sound of me. Although, I was able to hear them clearly and loudly. The problems made me search for solutions and finally fixed the issue. If you also have the same problem with your WhatsApp Desktop on Windows 11, continue reading the paragraphs below.
WhatsApp Messenger, or just WhatsApp, is a secure and easy way to make contact with people you love. This platform has over 2B users from over 180 countries worldwide: you can download this free platform from the Microsoft store, Play store, and other platforms. To download WhatsApp from google, visit the WhatsApp website.
Furthermore, I have been using the WhatsApp desktop since the Windows 10 was running on my laptop. And when I upgraded to Windows 11 in early 2022 and installed the WhatsApp desktop on my Windows 11 pro, I got sound problems. After searching, I came up with the below solutions for the WhatsApp sound problems on Windows 11.
Related: How to upgrade to Windows 11 for free?
How to Let WhatsApp access your Microphone on Windows 11
Before anything else, check if WhatsApp can access your computer’s Microphone. If the app uses your Microphone, you will see a microphone icon on your windows taskbar. And if it did not show on the taskbar during the call, go to the following steps to see it and give permissions manually.
- Open the settings app by pressing Windows + I button.
- Click on the Privacy and Security.
- Scroll down, find the Microphone under the app permissions section, and open it.
- Make sure the toggle button next to the Microphone access is turned on. You can turn it on by switching it.
- Furthermore, let the app access your Microphone is also on and scroll down to find the WhatsApp app and see if it is on or off. Turn it on if it is off.
Close the Settings windows. Now you are sure that WhatsApp has permissions to your PC’s Microphone. Additionally, use a headphone /headset for the audio check. Your computer’s mic might not be working.
Finally, if you become sure that your Computer’s Microphone is working correctly, it is time to check your PC’s sound.
You may also like to read: What is new in Windows 11?
How to fix WhatsApp audio or video call sound problems on Windows
After I checked the Microphone on my computer, I came to know the problem was from the sound settings. To fix the sound problems on Windows 11, follow the steps below.
- Open the settings from the Start Menu or press the Windows + I button.
- Click on the sound option in the system.
- The Troubleshoot common sound problems option is an easy way to check and fix the sound problem. Scroll down and find the ‘Troubleshoot common sound problems’ option in the Advanced section.
- Now select the Output devices. (You can choose the input devices if you do not have the other side’s sound)
- Get help window asks for your consent to proceed with the diagnostic, click yes. Wait for a moment while it scans for your device.
- The Get help found the problem. It says, ‘the audio device is muted. Asking for my permission to unmute and fix the problem, I select the yes button. It takes seconds to unmute. When the sound problem is solved, you see the accomplishment message. (Better to follow the onscreen instruction).
- It is also possible to mute or unmute the sound manually. To unmute, select or click on the unmute speaker icon. If the sound is muted, you see an ‘x’ next to the volume control.
That is it, guys! I followed the above steps to solve the WhatsApp sound problems on my laptop.
Conclusions
To conclude, if you are also having sound problems with your WhatsApp desktop, check your Microphone and sound option on your computer. Since the problem happened to me, I share the solutions I found with you and hope it helps you solve your problems.
